H&M customer service: solve any incident

H&M is a Swedish fashion company that strives to provide excellent customer service through its in-store stores and online and telephone customer service channels. The company has a team of highly trained professionals, dedicated to providing advice and help to its clients at all times. 

H&M customer service modalities


H&M customer service options include: 

  • In-store support: In every H&M store, there is a sales advisor team where customers can get advice and help. Employees are happy to answer questions and provide advice on products, sizes, styles, H&M Membership, and any other questions customers may have. Customer service can be given either at any point on the department floor or at the cash point. 
  • Online chat: Another way to contact H&M is the online chat service on its website so that customers can ask questions and receive answers in real time. Customer service professionals will be willing to help customers with their questions and needs. You will find it in an icon that is located in the lower right part of the H&M website. The hours available are Monday through Friday from 8:00 a.m. to 6:00 p.m. and weekends and holidays from 9:00 a.m. to 5:00 p.m. 
  • Customer service telephone: H&M has a customer service telephone so that customers can call, receive advice and help from the company's professionals. H&M's free telephone number is 03 44 736 9000. Customer service hours are Monday through Friday from 8:00 a.m. to 7:30 p.m., and weekends and holidays from 9:00 a.m. to 5:00 p.m. 
  • Social networks: Customers can also contact H&M to ask questions or file complaints. The company strives to respond to all messages as soon as possible. Social networks are Instagram, Twitter and Facebook. 


Other online customer service modalities at H&M


If you have found an item online and want to know if it is available in a physical store, you can use the FIND IN STORE function to find out. Within the page of the product in which you are interested, it is usually almost at the end, you will find an icon of a house. There you can search with the zip code of your area, by city or by areas of a map, to find out if you have availability of the product in question and the corresponding sizes. You will also be able to know in which general stores you can find that size of the garment you want. If that icon appears deactivated, it will be that it is an item that is sold online only. In addition, there may be a margin of stock error because exactly what you are looking for has been sold or stolen. 

On the other hand, you have the option to the contrary. You are in the physical store and you want to know if you can find a size online that is not in the store. In this case, it would be the SCAN function. In the H&M application, you press the magnifying glass that is usually at the top, and in the barcode you scan the label of the article. You can also search for it by putting the first number of the barcode on the left. The garment will appear if it is available online. If the size you are looking for is left, you can buy it, otherwise write your email so that you will receive a notification when it is available. 

If you want to search for a specific style of product, but without knowing if it is on the H&M website, you can use the VISUAL SEARCH option. It is done through the recognition of colors, items, etc. To do so, you have to open the app and tap on the camera icon, which is on the top right. Upload the photo you want to search for and you will see the list of items similar to the one you are looking for. 

As for the information on the physical stores available, H&M makes available to customers on its website and in the application, a search engine in which, by entering the postal code of your area, your city or the name of the store, the information will appear. address and hours.