How shipments work at H&M: keys to the success of your order

H&M is a fashion company that sells women's, men's and children's clothing and accessories, as well as household products in the H&M Home department. It offers shipments to its customers all over the world. The shipping process usually varies depending on where the customer is located and the shipping method they choose. 

In general, the shipping process at H&M usually starts when the customer places an order on their website. Once the order has been placed, H&M will process the payment and contact the customer to confirm the order and provide a shipping time estimate. 

If the customer is in a location where H&M has a physical store, they may be able to pick up their order at the store. In this case, H&M will send an email to the customer when the order is ready for pickup. The customer must present himself at the store with a valid identification and the order number to pick up his order. 

If the customer is unable to pick up their order at the store, H&M will ship it to the address provided by the customer during checkout. H&M uses different shipping methods depending on where the customer is located and the size and weight of the order. H&M typically uses courier services such as UPS, FedEx, and DHL to ship orders to customers around the world. 

After H&M has shipped the order, the customer will receive an email with the package tracking number. The customer can use this number to track the order, obtain information about its location and the estimated delivery time. If the customer has any questions or concerns about their order, they can contact H&M customer service for more information.


Specific features of shipments at H&M

Normally it takes 2 to 4 days on average for you to receive your order, although it may be increased during H&M sales or promotions such as Black Friday. 

If you are not a member of H&M you will have to pay for shipping and also if you are a Standard member and you place an order of less than €20. With which you will get free shipping at H&M if you are a Plus member (with no minimum purchase and except for delivery the next day or the same day) or if you are a Standard member from €20. 

Sometimes, orders may be divided into several packages depending on the availability of the items and processed from different warehouses, each one having its tracking number. 

As for changes in orders, once done, it will not be possible to change the address or delivery option. If this happens, you can cancel it and make another one, as long as the Cancel order button appears. 

If you order from H&M Home, it will be delivered in boxes with plastic strips to be able to hold it comfortably. If they are furniture or lamps, they will be sent in larger packages. If the package is larger than 700x500x600 mm, you will not be able to use the next day delivery, store pick up or pick up point options. 

Prices according to the type of delivery at H&M in Spain

  • Standard home delivery (2 to 4 days): €3.99 
  • Eco-sustainable home delivery (2 to 4 days): €3.99. The delivery will be made through electric vehicles, as long as your zip code is within the activated areas. In addition, you will get 3 Conscious points. 
  • Click & Collect (2 to 4 days): €2.99. It is picked up in store. Not all stores have this service available. You can search if you can pick up your order at your nearest store using the postal code in the purchase process. When your package is available in the store, you will receive a text message and an email letting you know. You will have 7 days to pick it up by presenting your ID. 
  • Collection point (2 to 4 days): €2.99. 
  • Next day delivery and eco-sustainable next day delivery: between €3.99 and €5.99. This service is not available in all cities, so you will have to check it in the purchase process with the postal code. These two types of delivery are made from Monday to Saturday, excluding Sundays and holidays. You must place the order before 4:00 p.m. to receive it the next day. In some areas of Madrid, you can do it until 11:59 p.m. and you will receive it the next day for €5.99. 
  • Same day delivery: €5.99. They are for some areas of Madrid if you place the order before 12:00. 

The transport companies that H&M works with are Paack, Sending and Celeritas.