Commense is an online store that sells women's clothing and accessories. It was founded at the beginning of 2020, although its activity began a year later, in 2021, so it is a young company. The philosophy that Commense had as its objective is to create a community inspired by body positivity, equality and love for the earth. It also focuses on high-end, timeless and modern design to offer contemporary women's clothing collections each season. Its headquarters are in Hong Kong, although it ships internationally.
It is highly committed to responsible sourcing, fair trade, and ethical practices in its supply chains. They are working towards near-zero inventory, and to do so, they have technological systems in place to accurately analyze demand and manage inventory more effectively.
As it is a company that has only been around for a few years, there is little information about it, but you can find Commense reviews on social networks like Tik Tok or Instagram.
How are the shipments in Commense
Commense ships to most countries in the world. To get free standard shipping on Commense, you must make a purchase over $69 (after all discounts).
Once you have placed your order, you will receive an email notifying you of the shipment, including the tracking number and a link to check the status of the order. There may be a 24-hour delay for the tracking progress update. From the time the order is placed until it is shipped, it can take 1-5 business days to process.
Standard shipping costs range from $5.99 to $12.99 and for expedited shipping from $12.99 to $25.99, depending on the country you are ordering from.
Exceptionally, there may be extra amounts such as customs or import duties that are charged once the package reaches the destination country. These must be paid by customers.
How returns work in Commense
Commense's return policy focuses on the fact that you can return what you did not like or do not fit within a maximum period of 14 days from the date you received the order. The return fee must be paid by the customer, unless it is a return of defective products. Garments with loose threads, unfinished edges, the feel of the fabrics, differences in color, damage due to use, washing, improper maintenance, repairs or modifications will not be considered defective items.
To return an item, it must be in the same circumstances and condition in which it was received, and with the labels. Final clearance items, accessories, lingerie, or intimate items (bras, panties, socks, stockings) cannot be returned. Coupons used on purchases whose items are to be returned will not be returned
The return procedure is as follows:
- Contact Commense at service@thecommense.com to indicate which items you want to return, the order number, the reason for the return, and a photo of the item in its current condition. If there is a defective product, take photos of the parts where the problems are included in the label.
- If the return is accepted, the return instructions will be sent to your email.
- Once the items have been returned and arrive at the warehouse, the return will be inspected and processed for a refund in the same method of payment. Depending on the bank, it may take up to 7 days to process the credit.
If you wish to cancel your order, you must do so through the order confirmation email. Once your order has left the warehouse, no changes can be made and you must proceed with the return when it is delivered. For any questions, the Commense website has a form to send them questions.
How discounts work in Commense
Commense discounts are generally activated on the website. There is usually a discount depending on the quantities purchased. If you subscribe to their Newsletter, you will be able to receive Commense discount codes to use on your purchases. On the other hand, you can use extensions in your internet browser to get discounts. I recommend the Honey extension that will tell you when you access the Commense website if there is an active discount coupon that does not appear on the web. On the other hand, there are influencers on Tik Tok who have active codes on their profiles.